What to do now, while we are on our way
- Find a safe place. If you are out in the street at night, wait somewhere well lit, with your phone charged and to hand.
- Call us and tell us the basics: town and neighbourhood, whether it is a flat, a building entrance, business premises or a garage, and what happened. If you can, send us a photo of the outside of the lock on WhatsApp.
- Don't force the lock. Don't use screwdrivers or try to pull out a broken key with sharp objects: it usually makes the damage worse and the repair more expensive.
- Ask about a spare key. A neighbour, a relative or the property manager may have a key and save you the call-out.
More on how to open the door if you are locked out.
When to call 112 first
Call 112 first if someone inside needs help (a child, an elderly or ill person), if there is a fire or a hob left on, if you smell gas or if water is leaking. Then call us.
If you arrive and find the door forced or the lock damaged, don't go in: call 112 and wait. Once the police have finished, we can secure the door and change the cylinder or the lock so the old keys stop working.
Nights, weekends and public holidays
We work 24 hours a day, 365 days a year. At night or on a public holiday there may be a surcharge, which depends on the job: we always tell you before we start, together with the quote.
The most common emergencies
- Locked out, or the door slammed shut: door opening.
- Key broken inside, or the cylinder has jammed: security cylinders.
- Keys stolen, or someone tried to break in: lock and cylinder changes.
- The building's main door won't close or the entry system fails: access control and master key systems.
- The shop shutter won't go up or down: metal shutters.
How long we take and how we work
We arrive in under 30 minutes in all our areas. When you call, we confirm the time depending on where you are. At the door, the technician checks the lock, explains the solution and gives you the quote: we don't start without your agreement. When we finish, you get the invoice.
Choose your area
Badalona · Santa Coloma de Gramenet · Sant Adrià de Besòs · Montgat · Barcelona and Tiana · All areas
