What goes into the quote
The type and condition of the lock, the actual difficulty, the hardware needed, the area and whether it is an emergency or a booked appointment all play a part.
Useful information when you call
Describe the problem and, if possible, send photos of the cylinder, lock or door. An initial estimate does not replace an on-site assessment.
Before you accept
Ask what work is proposed, what hardware it includes and whether there is an alternative. Work starts once you agree.